Wallcovering Terms & Policies

Return Policy

If you would like to return an order, please contact us by email at lulu@luluwall.com before sending any merchandise back. Do not return an order without prior authorization from LuLu Wall. Unauthorized returns may not be accepted, and we may be unable to return the merchandise to you or issue credit.

Return requests must be submitted within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return, merchandise must:

• Be unused and in its original condition
• Be in the original packaging
• Meet all return requirements outlined below

Approved returns will be credited to the original payment method, less the 30% restocking fee.

Wallpaper samples are final sale and cannot be returned or refunded.

Defective or Damaged Merchandise

LuLu Wall will replace merchandise that is defective due to a manufacturing issue.

If your order arrives damaged due to shipping, please contact us promptly. We will assist you with filing a claim with the carrier and provide any documentation or information required from our side.

There is no restocking fee for defective merchandise and return shipping costs will be waived when the return is approved.

How to Return an Order

Once your return has been authorized, please ship the merchandise to:

LuLu Wall
127 Pike Circle
Huntingdon Valley, PA 19006

Please make sure the quantities being returned match the quantities authorized for return.

Customers are responsible for return shipping costs for approved returns. For shipments valued over $75, we recommend using a trackable shipping service and/or purchasing shipping insurance. LuLu Wall is not responsible for merchandise lost or damaged during return shipping.

Please include a copy of your original receipt and/or your order number inside the package.

Once we receive and inspect the returned merchandise and confirm that it meets our return requirements, a credit will be issued to the original payment method within 7–10 business days.

Refunds

Once your return has been received and inspected, we will process the applicable credit or refund.

Please note that wallpaper must be returned unused and in its original packaging to qualify for credit.

Samples are not eligible for return or refund.

For questions or concerns, please contact Customer Service at lulu@luluwall.com or 877-588-1577.